AI-Powered Shopify Virtual Assistant
A smart chat-based VA that automatically handles order inquiries, inventory questions, and campaign requests — routing each to the right AI agent instantly.
The problem
Customer support for Shopify stores is repetitive and time-consuming
Store owners and their VAs spend hours answering the same questions about order status, stock availability, and promotions — questions that follow predictable patterns and don't require human judgment.
- Repetitive customer questions taking up hours of the owner's day
- No instant responses — customers waiting hours for simple order updates
- Inventory questions answered manually from Shopify admin
- Campaign and promotion info scattered across different channels
- No centralized system routing inquiries to the right person or process
What I built
An AI-powered Shopify Virtual Assistant in n8n that uses Groq AI to understand incoming chat messages and automatically route them to the right specialized agent.
Intent classification
When a chat message is received, it is passed to the VA Intent Classifier. Groq AI reads the message and classifies the intent — order, inventory, or campaign — then a Switch node routes the conversation to the correct specialized agent.
Order Management Agent
Looks up the customer in Shopify and retrieves full order details. Uses Groq AI to generate a natural, human-sounding reply and sends it back to the customer instantly.
Inventory Agent
Checks current stock levels directly from Shopify and logs results to Google Sheets. Responds with live inventory data — no manual admin access needed.
Campaign AI Agent
Responds with current promotion or campaign information. ChatGPT and Groq AI both serve as response generators depending on the complexity of the query.
Instant response delivery
Each agent generates a plain-English reply and delivers it through the chat interface in under 5 seconds. A Customer Lookup Agent handles cross-agent data retrieval when needed.
Workflow screenshots
Full workflow overview — intent classifier routing to 3 specialized agents
Branch 1 — Order Management Agent
Branch 2 — Inventory Agent
Branch 3 — Campaign AI Agent
Branch 4 — Notifications
Live demo
Full walkthrough of the VA routing each inquiry to the correct agent
Tools used
Want a VA like this for your Shopify store?
This system can be adapted to your store's products, tone, and support channels — handling the bulk of repetitive inquiries automatically.